Customized Workshops and Training Programs
For more information, or to register for a workshop, contact the Colorado Mediation Center by clicking here.

Conflict Styles and Resolution

Managing Workplace Conflict: MTI Training SystemTM. These are two intensive one-day programs or two programs can be covered in one and one half days that establish the core competencies for managing workplace conflict*:

• Employees' Course: The Self-as-Mediator Seminar: How to resolve conflict with others.  The Self-as-Mediator Seminar puts the tools of the professional mediator in the hands of every employee to build better workplace relationships. It is an essential component of every successful organization’s HRD and OD strategic effort.
• Managers' Course: The Manager-as-Mediator Seminar: How to mediate conflict between employees.  The Manager-as-Mediator Seminar puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

Instructor:  Beth Brown Ornstein, J.D., See Beth’s MTI certified trainer page at http://www.mediationworks.com/mti/cts/ctbiopage.html?ID=1612 and clicking on the link to the “MTI Training System” just under her name.

*Information about the Manager-as-Mediator SeminarTM and the Self as-Mediator SeminarTM appear here with permission of Mediation Training Institute International.

Managing Conflict.  Participants will take the Thomas-Kilmann Conflict Mode Instrument (TKI) online in advance of the workshop.  Through power-point lecturettes, examples, role plays, and discussion, participants will learn about and practice skills in effective communication, approaches and responses to conflict, and resolving conflict.  This is six-hour workshop, offered in one or two sessions.

Understanding Conflict Styles.  Participants will take the Thomas-Kilmann Confict Mode Instrument online in advance of this two to three hour workshop. Through lecturettes, examples, interactive exercises, and discussion, participants will learn the dynamics, fundamentals and value of five conflict styles and the impact on their personal and work lives.

Instructors: Lyn Wade, M.A., Beth Brown Ornstein, J.D.

Conflict Resolution: Addressing Needs Through Mediation.  Through lecturettes, examples, interactive exercises, and discussion, participants will explore the ways that basic human needs are revealed in conflict and the ways that those needs are addressed through various methods of conflict resolution.  This half-day workshop will focus on the mediation model. 

Instructor: Beth Brown Ornstein, J.D.

Understanding Interpersonal Relationships.  Participants will take the Fundamental Interpersonal Relations Orientation-Behavior™ (FIRO-B®) assessment online and receive explanation and feedback during this workshop.  The FIRO-B® has helped people around the world understand how their need for and expressions of inclusion, control and affection can shape their interactions with others at work or in their personal life. This workshop is available for one-on-one coaching or as part of team-building initiatives, communication workshops and leadership development programs.

Instructor: Beth Brown Ornstein, J.D.

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Communication

Effective Communication.  Through lecturettes, examples, role plays, and discussion, participants will learn and practice key skills of active listening, reframing, and effective self expression.  Training occurs in the group at large and in small groups.  Instructors provide coaching. The workshop can be modified for shorter presentations.

Instructors: Lyn Wade, M.A., Beth Brown Ornstein, J.D.

Running Efficient Meetings.  This developmental program helps group members learn to facilitate their own meetings through a minimum of three sessions at group meetings.  The first meeting is facilitated by the instructors.  For the second session, a group member helps design the meeting and acts as recorder.  That group member facilitates the third meeting with a second group member as recorder.  The instructors serve as coaches.  It is possible to continue the developmental process until all members have taken a turn at both the recorder and facilitator roles.

Instructors: Lyn Wade, M.A., Beth Brown Ornstein, J.D.

Understanding Interpersonal Relationships.  Participants will take the Fundamental Interpersonal Relations Orientation-Behavior™ (FIRO-B®) assessment online and receive explanation and feedback during this workshop.  The FIRO-B® has helped people around the world understand how their need for and expressions of inclusion, control and affection can shape their interactions with others at work or in their personal life. This workshop is available for one-on-one coaching or as part of team-building initiatives, communication workshops and leadership development programs.

Instructors: Lyn Wade, M.A., Beth Brown Ornstein, J.D.

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MBTI®* for Individuals

Basic Step I Individual Interpretation Session.  Individuals take the basic MBTI Instrument online.  The individual will gain in-depth knowledge about him/herself and about the fundamentals and value of 16 personality types.  The MBTI facilitates the understanding of varying approaches to communication, conflict, decision-making, and problem solving.  
1.5 hours, $85.00.

MBTI®Complete*. CMC recommends that you take the MBTI® assessment as part of the Understanding Personality Workshop or an Individual Interpretation Session.  This allows for direct personalfeedback and explanation.  However, there is an online option for an all-in-one Step I MBTI® assessment and interpretation individuals who are part of a group in which others have previously taken the MBTI® or for individuals who do not wish to schedule an individual interpretation session.  For these individuals, there is an officially approved online option, the MBTI®Complete, available for $59.95.  For more information or to take the MBTI®Complete, click here.  Those who choose the take the MBTI®Complete are welcome to schedule a subsequent ½ hour personal feedback session with CMC for $25.00.

Step II Individual Interpretation Session.  Individuals take the MBTI Step II Instrument online.  In addition to gaining in-depth knowledge about him/herself and learning about the fundamentals and value of 16 personality types, the individual will learn about 20 facets of preferences that affect varying approaches to communication, conflict, problem solving, and decision-making. 
2.5 hours, $160.00.  

Instructors for MBTI programs:  Lyn Wade, M.A., Beth Brown Ornstein, J.D.

*  MBTI, Myers-Briggs, and Myers-Briggs Type Indicator are trademarks or registered trademarks of the Myers-Briggs Type Indicator Trust in the United States and other countries.

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MBTI®* Workshops

Understanding Personality Step I Workshop.   This half-day program is designed to introduce groups to the MBTI. Through lecturettes, examples, interactive exercises, and discussion, participants will gain in-depth knowledge about themselves and about the fundamentals and value of 16 personality types in a comfortable, supportive, and non-judgmental setting.  The MBTI facilitates the understanding of varying approaches to communication, conflict, problem solving, and decision-making.

Understanding Personality Step II Workshop.   This is a more in-depth version of the basic Understanding Personality Workshop.  In addition to learning the fundamentals and value of 16 personality types, participants will learn about 20 facets of preferences that affect varying approaches to communication, conflict, problem solving, and decision-making.   

Teambuilding Workshop. This six-hour program is designed for teams that want to develop more productive and effective work strategies. Through lecturettes, examples, interactive exercises, and discussion, participants will explore 16 individual personality types; learn dynamics of team interaction including conflict, problem solving, and decision-making styles; and develop a team action plan.

Career Development. This half day program is designed for individuals interested in career development.  Through lecturettes, examples, interactive exercises, and discussion, participants will explore 16 individual personality types; which types tend to gravitate to specific careers; and the advantages and challenges of individual type in specific careers.

Navigating Life Journeys with the Myers-Briggs®*: Exploring Growth, Development, and Spirituality. Learn how understanding the MBTI can help us to grow internally, in our relationships, and in our spiritual lives. Part 1 is a four hour general introduction that may be taken alone or as a pre-requisite for additional sessions.

• Part 1: MBTI Step II Understanding Personality.    Begin to explore the impact of individual preferences on personal growth through understanding of the fundamentals and value of 16 personality types and 20 facets of preferences that affect communication, conflict, problem solving and decision-making. (4 hours)
• Part 2: Developmental Aspects of Type. Consider how your personality preferences explain how you progress personally, in relationships, and spiritually throughout your life. Gain insight into how individual personality types fit with different personal paths. (3 hours)
• Part 3: Strategies for Personal Spiritual Growth and Development. Delve more deeply into dynamics of type, exploring the impact of your least used type preferences on your life. Learn how the MBTI provides a model for life-long growth and reveals potential for becoming your best self. (3 hours)

Instructors for MBTI programs:  Lyn Wade, M.A., Beth Brown Ornstein, J.D.
* MBTI, Myers-Briggs, and Myers-Briggs Type Indicator are trademarks or registered trademarks of the Myers-Briggs Type Indicator Trust in the United States and other countries.

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Team Building

Myers-Briggs Type Indicator®* Teambuilding Workshop. This six-hour program is designed for teams that want to develop more productive and effective work strategies. Through lecturettes, examples, interactive exercises, and discussion, participants will explore 16 individual personality types; learn dynamics of team interaction including conflict, problem solving, and decision-making styles; and develop a team action plan.

Instructors for MBTI programs:  Lyn Wade, M.A., Beth Brown Ornstein, J.D.

Myers-Briggs Type Indicator® Understanding Personality Step II Teambuilding Workshop.   This six-hour program is a more in-depth version of the basic Understanding Personality Workshop with application to teams.  In addition to learning the fundamentals and value of 16 personality types, participants will learn about 20 facets of preferences that further explain individual variance within each personality type.  Teams will learn how these 20 facets of preferences affect team conflict, problem solving, and decision-making styles. Instructors for MBTI programs:  Lyn Wade, M.A., Beth Brown Ornstein, J.D.

Blake-Mouton Teambuilding Program.  Two different programs are available; one is for new teams and the other is for existing teams.

New Teams: This is a two-session program designed to provide a safe and clear method for developing the fundamental aspects of working together and preventing future problems.  The first session is a creative meeting during which the team works to define all aspects of the Ideal Team and reaches consensus to adopt an “Ideal Team” description.  The second session is a goal-setting meeting in which the team determines measures necessary for putting the “Ideal Team” description into action.

Existing Teams:  This is a three half day session program designed to help where there is significant conflict or divisiveness among team members. The first session provides opportunity to define the “Ideal Team.” In the second session, the team describes the team as it is Now.  In the third session, the group develops an action plan tthat bridges from the Now situation to the Ideal situation.

Instructors: Lyn Wade, M.A., Beth Brown Ornstein, J.D.

Understanding Interpersonal Relationships.  Participants will take the Fundamental Interpersonal Relations Orientation-Behavior™ (FIRO-B®) assessment online and receive explanation and feedback during this workshop.  The FIRO-B® has helped people around the world understand how their need for and expressions of inclusion, control and affection can shape their interactions with others at work or in their personal life. This workshop is available for one-on-one coaching or as part of team-building initiatives, communication workshops and leadership development programs.

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* MBTI, Myers-Briggs, and Myers-Briggs Type Indicator are trademarks or registered trademarks of the Myers-Briggs Type Indicator Trust in the United States and other countries.

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